About DCWASA
From 1938 to 1996, the District of Columbia Water and Sewer Utility Administration was part of the DC Government. In 1996, the DC Government initiated the creation of the District of Columbia Water and Sewer Authority (DC WASA), a semi-autonomous regional entity. On April 18, 1996, following a 30-day Congressional review period, the DC Council enacted DC Law 11-111, "The Water and Sewer Authority Establishment and Department of Public Works Reorganization Act of 1996."
DC WASA began a renewal period to improve delivery of water and wastewater treatment services to the District and regional customers and to improve and replace the water and sewer infrastructure. Like many older East Coast cities, Washington, DC's aging water and sewer infrastructure was in dire need of major renovations and general maintenance.
Among other operational changes, DC WASA's finances were no longer tied to the District's overall budget. This marked a positive change for the organization and its customers since every dollar collected by DC WASA could then be reinvested into operations and capital improvements. Funding for operations, improvements and debt financing now comes through user fees, grants and the sale of revenue bonds.
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51-200 employees
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Utilities
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US
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1938
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Public Utilities On Water And Sewer
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DCWASA Alternatives
Frequently Asked Questions about DCWASA
Charles Kiely is the CEO of DCWASA. To contact Charles Kiely email at [email protected] or [email protected].
The decision makers in DCWASA are Gail Alexander, Gail Alexander-reeves, George Hawkins, etc. Click to Find DCWASA decision makers emails.
DC Water provides essential public utility services, including the treatment and distribution of drinking water, as well as the collection and treatment of wastewater. The agency is responsible for maintaining the infrastructure necessary to ensure safe and reliable water services to residents and businesses in the District of Columbia.
If you notice a water leak or sewer issue, you can report it directly to DC Water through their customer service hotline at 202-612-3400 or by visiting their website and using the online reporting tool. It is important to provide as much detail as possible, including the location and nature of the issue, to ensure a prompt response.
DC Water offers several assistance programs for low-income residents, including the Customer Assistance Program (CAP), which provides bill discounts and flexible payment options. Eligible customers can apply for assistance through the DC Water website or by contacting customer service for more information on the application process.
DC Water employs a comprehensive water quality monitoring program that includes regular testing and analysis of drinking water sources. The agency adheres to strict federal and local regulations to ensure that the water supplied to residents meets or exceeds safety standards. Annual water quality reports are made available to the public, detailing the results of these tests.
If you receive a high water bill, the first step is to check for any leaks in your plumbing or irrigation systems. You can also review your water usage history through your DC Water account online. If you still have concerns, contact DC Water's customer service for assistance in understanding your bill and exploring options for payment plans or adjustments if necessary.
Yes, DC Water offers a variety of educational programs aimed at schools and community organizations. These programs focus on water conservation, the importance of clean water, and the role of wastewater treatment. Through workshops, tours, and interactive activities, DC Water aims to raise awareness about water-related issues and promote sustainable practices within the community.
DCWASA Staff Directory
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